Privacy Policy

1 Introduction

Welcome to I Process Overseas Careers ("we", "us", "our"). We are a visa and immigration consultancy business based in Hyderabad, Telangana, India, operating under the brand name I Process Overseas Careers and accessible at iprocessoverseas.com.

We are committed to protecting the privacy and confidentiality of everyone who interacts with us — whether you visit our website, submit an enquiry, or engage us for consultancy services. This Privacy Policy explains:

• What personal information we collect and why;
• How that information is stored, used, and protected;
• Who it may be shared with, and under what circumstances;
• Your rights regarding the information we hold about you;
• How to contact us with questions or requests.

By using our website or engaging our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of it, please refrain from submitting personal information through our website or contacting us for services.

This policy applies to all personal information collected through our website (https://iprocessoverseas.com), by email, by telephone, and through any service engagement process.

2 Information We Collect

We collect two categories of information: information you provide to us directly, and information collected automatically when you use our website.

2.1 Information You Provide Directly

When you fill in an enquiry form, send us an email, call us, or engage our services, we may collect the following personal details:

• Full name — to address you correctly and identify your record;
• Email address — to respond to your enquiry and send relevant correspondence;
• Phone number — to contact you for consultations or follow-ups;
• Nationality and passport details — where relevant to assess your visa eligibility;
• Visa enquiry details — the destination country, visa category, travel purpose, and any supporting information you choose to share;
• Employment and educational background — where relevant for skilled migration or work visa assessments;
• Any documents you voluntarily share — such as educational certificates, bank statements, or employment letters during the consultation process.

You are not obligated to provide all of the above information, but certain details may be required for us to assess your eligibility or provide a meaningful response to your enquiry.

2.2 Information Collected Automatically

When you visit our website, we may automatically collect certain technical data, including:

• IP address — to understand geographic distribution of visitors;
• Browser type and version — to optimise website performance;
• Device type and operating system;
• Pages visited, time spent on pages, and navigation paths;
• Referring URL — to understand how visitors find our website;
• Date and time of visit.

This information is collected via cookies and analytics tools and does not, on its own, identify you as an individual. See Section 4 for more on cookies.

3 How We Use Your Information

We use the personal information we collect for the following purposes:

• To respond to your enquiry — understanding your visa requirements and providing an initial assessment or consultation;
• To deliver services — preparing documentation, advising on eligibility, and supporting your visa application process;
• To communicate with you — sending appointment reminders, updates on your case, or responses to your questions;
• To improve our website and services — analysing usage patterns to make our platform more useful and accessible;
• To comply with legal obligations — retaining records as required under applicable Indian law or in response to lawful requests from authorities;
• To send relevant updates — where you have given consent, we may send you newsletters or immigration news that may be relevant to your goals. You may opt out at any time.

We process your personal data on the legal bases of: (a) contract performance — where you have engaged us for services; (b) legitimate interests — for improving our website and communications; and (c) legal obligation — where required by law.

4 Cookies

Our website uses cookies — small text files placed on your device when you visit — to improve your experience and help us understand how visitors use our site. We use the following types of cookies:

• Essential cookies: Required for the website to function properly. These cannot be disabled without affecting site performance.
• Analytics cookies: Provided by services such as Google Analytics, these help us understand visitor behaviour (pages visited, session duration, geographic location at region level) in an anonymised form.
• Preference cookies: These remember settings you have chosen on previous visits.

We do not use advertising or behavioural tracking cookies, and we do not share cookie data with ad networks.

How to Manage or Disable Cookies

You can control cookies through your browser settings. Most browsers allow you to view, delete, and block cookies. Please be aware that disabling certain cookies may affect your ability to use parts of our website.

• Google Chrome: Settings → Privacy and Security → Cookies and other site data
• Mozilla Firefox: Options → Privacy & Security → Cookies and Site Data
• Safari: Preferences → Privacy → Manage Website Data
• Microsoft Edge: Settings → Cookies and site permissions

You may also opt out of Google Analytics tracking specifically by installing the Google Analytics Opt-Out Browser Add-on.

5 Third-Party Services

We use a small number of trusted third-party tools to operate our website and deliver our services. These services may process personal data on our behalf:

• Formsubmit (formsubmit.co): We use Formsubmit to receive and forward enquiry form submissions to our email inbox. Form submissions are transmitted through Formsubmit's servers and then delivered to us. Please review Formsubmit's Privacy Policy for details on their data handling practices.
• Google Fonts: Our website loads fonts from Google's servers. When your browser requests these fonts, Google may collect your IP address. Please see the Google Privacy Policy for details. No personally identifiable information is shared by us with Google for this purpose.
• Google Analytics (if active): We may use Google Analytics to understand website usage. Data is collected anonymously and aggregated. We do not send personally identifiable information to Google Analytics. You may opt out via the add-on described in Section 4.

6 Data Retention

We retain your personal information only for as long as is necessary to fulfil the purpose for which it was collected, or as required by law.

• Enquiry data (form submissions, emails, phone consultation notes): retained for 2 years from the date of the last interaction, then securely deleted or anonymised.
• Service engagement records (where you have formally engaged us): retained for 5 years after conclusion of the engagement, in line with general Indian business record-keeping practices and to manage any future queries or disputes.
• Website analytics data: retained in aggregated/anonymised form only; no individually identifiable analytics data is retained beyond session processing.
• Payment records: We do not store payment card data. Where invoice records are kept, they are retained for the period required under applicable tax and accounting laws (typically 6–8 years).

At the end of any retention period, personal data is securely deleted from our systems and any backup repositories. Documents you have shared with us (such as scanned certificates) are deleted or returned to you upon completion of your engagement.

7 Your Rights

Depending on your location and applicable law, you have the following rights in relation to the personal information we hold about you:

• Right of Access: You may request a copy of the personal information we hold about you.
• Right to Correction: If you believe any information we hold is inaccurate or incomplete, you may ask us to correct it.
• Right to Deletion: You may request that we delete your personal information, subject to any legal retention obligations.
• Right to Restrict Processing: In certain circumstances, you may ask us to pause our use of your data.
• Right to Data Portability: Where applicable (e.g., under GDPR), you may ask for your data to be provided in a structured, machine-readable format.
• Right to Object: You may object to our processing of your data where we rely on legitimate interests, including direct marketing.
• Right to Withdraw Consent: Where we process data based on your consent, you may withdraw that consent at any time.

To exercise any of these rights, please send an email to info@iprocessoverseas.com with the subject line "Privacy Rights Request" and a description of your request. We will respond within 30 days.

We may need to verify your identity before fulfilling a request, to protect against unauthorised access. If you are not satisfied with our response, you may have the right to complain to a supervisory authority in your country of residence.

8 Data Security

We take the security of your personal information seriously and have implemented reasonable technical and organisational measures to protect it, including:

• SSL/TLS encryption: All data transmitted between your browser and our website is encrypted using industry-standard SSL/TLS protocols. Our website is served entirely over HTTPS.
• Access controls: Access to client information is restricted to authorised personnel on a need-to-know basis.
• Secure email: Sensitive documents shared with us by email are handled with care and not forwarded to unauthorised parties.
• No storage of payment data: We do not collect or store credit card numbers, UPI credentials, or any other payment instrument details. Payments, where processed digitally, are handled through secure third-party gateways.

While we do our best to protect your information, no method of electronic transmission or storage is 100% secure. In the unlikely event of a data breach that affects your rights and freedoms, we will notify you and relevant authorities as required by applicable law.

9 Children's Privacy

Our services are intended for adults aged 18 years and older. We do not knowingly collect personal information from anyone under the age of 18. Our website is not directed at children, and we do not offer services directly to minors.

If you are a parent or guardian and believe that a person under the age of 18 has submitted personal information to us without your consent, please contact us immediately at info@iprocessoverseas.com and we will take prompt steps to delete that information.

Visa applications that involve dependent children are handled through the parent or guardian's engagement with us, and any personal data relating to dependants is processed solely for the purpose of that application.

10 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make changes, we will update the "Last updated" date at the top of this page.

We encourage you to review this page periodically to stay informed about how we are protecting your information. For significant changes that materially affect how we handle your data, we will make reasonable efforts to notify you — for example, by placing a notice on our website or by sending an email to clients with active engagements.

Your continued use of our website or services after any changes take effect constitutes your acceptance of the revised Privacy Policy.

11 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please reach out to us through any of the following channels: