Terms & Conditions

1 Acceptance of Terms

By accessing and using the website at iprocessoverseas.com (the "Website"), submitting an enquiry, or engaging the services of I Process Overseas Careers ("we", "us", "our", "the Company"), you ("the Client", "you") agree to be bound by these Terms and Conditions in their entirety.

These Terms and Conditions, together with our Privacy Policy and Refund Policy, form the complete agreement between you and I Process Overseas Careers governing your use of our website and services.

If you do not agree to these terms, you must immediately cease using our website and must not engage our services. By proceeding, you confirm that you have the legal capacity to enter into a binding agreement.

2 Nature of Services

I Process Overseas Careers provides the following consultancy and support services to individuals and families seeking to travel, study, work, or migrate internationally:

• Student visa guidance and documentation support;
• Skilled migration and permanent residency pathway advice;
• Work visa consultation and application preparation;
• Tourist and visitor visa assistance;
• Family and partner visa support;
• Document review, checklist preparation, and application organisation.

Our services are intended to assist clients in understanding their options, organising documentation, and preparing applications to the best of their ability. We act in an advisory and support capacity only.

Nothing provided by I Process Overseas Careers — whether on our website, in written communications, during consultations, or in any materials we prepare — constitutes formal legal advice. All information and guidance is provided in good faith based on publicly available immigration policies and our consultancy experience, but it cannot substitute for professional legal counsel.

3 Eligibility

Our services are available to individuals who are 18 years of age or older and who have the legal capacity to enter into binding agreements under applicable law.

Persons under 18 may not directly engage our services. Where a visa application involves a dependent minor, all engagement must be conducted through the minor's parent or legal guardian, who accepts full responsibility for providing accurate information and consenting to the use of the minor's personal data.

By engaging our services, you confirm that you are at least 18 years of age and are legally competent to enter into this agreement on your own behalf, or on behalf of any family members included in your application.

4 Service Engagement

A formal service engagement begins only when both of the following conditions are met:

• Written agreement: You have received, reviewed, and confirmed acceptance of our service scope in writing — whether by email, a signed service agreement, or equivalent written communication; and
• Payment of consultation or service fee: The applicable fee as quoted by us has been received and confirmed.

Prior to formal engagement, any discussions, consultations, or information shared via our website enquiry form or in an initial call are exploratory only and do not constitute the commencement of a service engagement or create any binding obligation on either party.

An initial consultation (whether in-person, by video call, or by phone) is intended to understand your circumstances and explain how we may assist you. Proceeding beyond the initial consultation to a full service package requires a separate agreement and payment.

We reserve the right to decline to take on any engagement at our sole discretion, including but not limited to cases where we believe we cannot serve you effectively, where there is a conflict of interest, or where the engagement would not be in your best interests.

5 Fees & Payment

Our fees are quoted on a per-engagement basis, reflecting the scope and complexity of the services required. All fees are quoted in Indian Rupees (INR) unless otherwise stated.

• Consultation fees are payable in advance of the consultation session and are non-refundable once the consultation has taken place, in accordance with our Refund Policy.
• Service package fees are payable as per the timeline set out in your service agreement. Refund eligibility for service packages is governed by our Refund Policy.
• Government fees — including visa application fees, skills assessment fees, health check fees, police clearance certificate fees, and any other charges levied by government bodies — are separate from our service fees and are entirely non-refundable regardless of the outcome of any application.
• Where a service requires disbursements (e.g., courier charges, certified translation fees, document attestation), these will be communicated in advance and are payable by the client.

All quoted fees are exclusive of any applicable taxes unless stated otherwise. We reserve the right to revise our fee schedule at any time; however, any revision will not affect fees already agreed and confirmed in writing for an active engagement.

6 Client Responsibilities

By engaging our services, you agree to the following responsibilities, which are essential to the effective delivery of our services:

• Provide accurate and complete information: You must provide us with truthful, accurate, and complete information about yourself, your circumstances, your travel history, your employment, your qualifications, and any other details relevant to your application. Any misrepresentation — whether intentional or not — may result in visa refusal, cancellation, or future bans, and we accept no liability for consequences arising from inaccurate information provided by you.
• Respond promptly: Immigration applications are time-sensitive. You agree to respond to our requests for information, documents, or approvals within the timeframes communicated by us. Delays caused by the client may affect application timelines, and we accept no liability for missed deadlines resulting from such delays.
• Attend scheduled consultations: You agree to attend any booked consultations at the agreed time. In the event you need to reschedule, you must provide at least 24 hours' notice. Repeated missed appointments without adequate notice may result in the forfeiture of the consultation fee and suspension of your engagement.
• Notify us of changes: You must promptly inform us of any material change in your circumstances during the course of your engagement, including changes to employment, marital status, travel, health, or any interaction with immigration authorities.
• Review documents carefully: You are responsible for reviewing all documents and applications we prepare on your behalf before submission. By approving a document, you confirm its accuracy to the best of your knowledge.
• Comply with applicable laws: You agree to comply with all applicable laws, immigration regulations, and government requirements throughout your engagement with us and in connection with any application we support.

7 No Guarantee of Outcome

Visa and immigration decisions are made solely by the relevant government authorities, departments of immigration, embassies, consulates, and other competent bodies of the destination country. These decisions are entirely outside our control.

Factors that influence visa outcomes — including but not limited to changes in government policy, individual officer discretion, missing documentation, health or character requirements, and shifting migration quotas — are beyond our control and cannot be guaranteed against.

Our obligation is to provide you with our best professional guidance and support throughout the preparation process. We are not responsible for visa refusals, delays, additional information requests, or other outcomes that result from the decisions of immigration authorities.

A visa refusal does not, in itself, indicate any failing on our part, provided we have fulfilled our agreed service obligations. Please review our Refund Policy for information on refund eligibility following a refusal.

8 Intellectual Property

All content on the I Process Overseas Careers website and in our branded materials — including but not limited to text, graphics, logos, icons, images, layout designs, service descriptions, checklists, guides, and the arrangement of content — is the exclusive intellectual property of I Process Overseas Careers and is protected by applicable copyright and intellectual property laws in India and internationally.

You may:

• Access and read our website content for personal, non-commercial information purposes;
• Print or download single copies of pages for your personal reference.

You may not:

• Copy, reproduce, distribute, or republish our content without prior written permission;
• Use our name, logo, or branding in any context that implies endorsement or affiliation;
• Scrape, systematically extract, or create derivative works from our website content;
• Use our content for any commercial purpose without written licence from us.

Documents and materials we prepare specifically for your engagement remain our intellectual property until full payment has been received, at which point you receive a non-exclusive licence to use those materials solely for the purpose of your visa application. You may not distribute or commercialise such materials.

9 Limitation of Liability

To the maximum extent permitted by applicable law, I Process Overseas Careers, its directors, employees, agents, and representatives shall not be liable for any direct, indirect, incidental, consequential, or punitive losses or damages arising from:

• The refusal, delay, cancellation, or modification of any visa or immigration application by any government authority;
• Changes in immigration laws, policies, or processing procedures of any destination country;
• Any loss of employment opportunity, business opportunity, income, or travel plans resulting from a visa outcome;
• Reliance on general information or guidance provided during a consultation or on our website;
• Errors, omissions, or inaccuracies in information or documentation provided by the client;
• Third-party service failures (including courier services, translation agencies, or government body processing delays);
• Any interruption, suspension, or unavailability of our website or communications.

Where liability cannot be excluded by law, our total liability to you for any claim arising from or related to our services shall not exceed the total service fees paid by you to us for the specific engagement to which the claim relates.

Nothing in these Terms limits or excludes any rights you may have under applicable consumer protection legislation that cannot lawfully be excluded.

10 Termination

Either party may terminate the service engagement at any time by providing 7 days' written notice to the other party. Written notice may be given by email to info@iprocessoverseas.com (for notice to us) or to the client's registered email address (for notice from us).

In the event of termination:

• Any work completed to the date of termination will be provided to you;
• Fees for work completed or commenced prior to the termination notice are payable and non-refundable (subject to the Refund Policy);
• Any government fees already paid or committed on your behalf are non-refundable;
• Where termination occurs due to our material breach of the agreed service scope, refund eligibility will be assessed on a case-by-case basis.

We also reserve the right to terminate an engagement immediately and without notice in circumstances including but not limited to: the client providing false or fraudulent information; the client's conduct being abusive or threatening toward our staff; or an ethical conflict arising that prevents us from continuing the engagement in good conscience.

11 Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes arising from or in connection with these Terms, our services, or any engagement between you and I Process Overseas Careers shall be subject to the exclusive jurisdiction of the courts located in Hyderabad, Telangana, India.

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be severed from these Terms and will not affect the validity and enforceability of the remaining provisions.

Our failure to enforce any right or provision in these Terms on any occasion shall not be construed as a waiver of that right or provision.

12 Changes to Terms

We may revise these Terms and Conditions at any time by updating this page. The revised terms will be effective from the date the updated page is published on our website. We will update the "Last updated" date at the top of this page whenever changes are made.

We encourage you to review these Terms periodically. For existing engagements already in progress, material changes to Terms will be communicated by email and will apply to new engagements only, unless required by law to apply retrospectively.

Your continued use of our website or services following the publication of revised Terms constitutes acceptance of those changes.

13 Contact

If you have any questions about these Terms and Conditions, or if you wish to discuss your engagement with us, please contact us through the following channels: