Refund Policy

1 Overview

I Process Overseas Careers ("we", "us", "our") charges fees for the professional consultancy, documentation support, and advisory services we provide to clients seeking visa and immigration assistance. All fees are communicated upfront and in writing before any payment is requested.

This Refund Policy applies to all clients who have engaged our services, regardless of the visa category, destination country, or outcome of their application. It forms part of our full Terms and Conditions, which you are encouraged to read in full.

Our fees fall into three broad categories, each with its own refund terms:

• Consultation fees — charged for initial or follow-up consultation sessions;
• Service package fees — charged for ongoing document support, application preparation, or case management;
• Government and third-party fees — charged by immigration authorities, assessment bodies, or other external organisations, and collected on behalf of the client or paid directly by the client.

2 Consultation Fees

An initial consultation fee is charged for dedicated one-on-one sessions with our consultants, whether conducted in-person at our Hyderabad office, via video call, or by phone. This fee covers the consultant's time, preparation, and the personalised guidance provided during the session.

The following terms apply to consultation fees:

• Once the consultation has taken place, the fee is non-refundable. This applies even if you choose not to proceed with our services following the consultation, or if you were dissatisfied with the general direction of your assessment. The consultation itself constitutes the delivery of the service.
• If you need to cancel a booked consultation, please notify us at least 24 hours in advance by email or phone. In such cases, we will reschedule your session or refund the consultation fee at your request.
• Cancellations with less than 24 hours' notice will be considered forfeited and are non-refundable. We make an exception only in genuine emergencies, at our sole discretion and subject to reasonable evidence.
• No-shows (failure to attend without prior notification) are non-refundable.

3 Service Package Fees

Service package fees are charged when a client formally engages us to provide ongoing assistance — which may include document review, application preparation, checklist and cover letter support, case management, or a combination of services agreed in writing.

The refund terms for service packages are structured as follows:

3.1 Full Refund — Within 48 Hours of Payment

If you cancel your service package engagement within 48 hours of making payment, and before any substantive work has commenced on your case, you are entitled to a full refund of the service package fee.

"Substantive work" includes (but is not limited to): a case review and eligibility assessment being conducted; a document checklist being prepared and shared with you; any draft materials or correspondence being produced; or a case management plan being drawn up.

To be eligible for a full refund under this provision, you must submit a refund request in writing (see Section 6) within the 48-hour window from payment confirmation.

3.2 Partial Refund — After 48 Hours, Before Substantial Work

If you cancel your engagement after the 48-hour window has elapsed, but before substantial work has commenced on your case, you are entitled to a 50% refund of the service package fee.

This partial refund reflects the administrative onboarding, scheduling, and preparatory work that has already occurred, while acknowledging that the core deliverables have not yet been produced.

3.3 No Refund — After Substantial Work Has Commenced

Once substantive work has commenced on your case, no refund of the service package fee will be provided, regardless of the reason for cancellation. This is because the professional time, skills, and resources of our consultants cannot be recovered once work has been performed.

In all cases, any work completed up to the point of cancellation will be made available to you and may assist you in continuing your application independently or with another service provider.

4 Government & Third-Party Fees

Many visa applications require payment of fees to government authorities, assessment bodies, or other third parties. These fees are entirely outside our control and are non-refundable under any circumstances.

The following are examples of fees that are strictly non-refundable:

• Visa application fees — charged by the embassy, consulate, or immigration authority of the destination country;
• Skills assessment fees — charged by Australian skills assessment bodies (e.g., TRA, Engineers Australia, ACS), or equivalents in other countries;
• English language test fees — such as IELTS, PTE, TOEFL, OET, or similar;
• Health examination fees — charged by panel physicians for medicals required as part of the application;
• Police clearance certificate fees — where applicable for the destination country;
• Document translation and notarisation fees — if arranged through external agencies;
• Biometrics fees — where required by the destination country's visa process.

These fees are paid directly by the client to the relevant authority or body, or are disclosed to the client in advance and collected on their behalf. In either case, we cannot refund fees that we have not collected, and government authorities do not issue refunds to visa applicants in the event of a withdrawal or refusal.

5 Refusal of Visa

In the event that a visa application we have supported is refused by the relevant immigration authority, no refund of our service fees will be issued.

This is because our obligation is to provide professional guidance, documentation support, and application preparation to the best of our ability — and not to guarantee the outcome. Visa decisions rest entirely with the government authority of the destination country and are based on a range of factors that lie beyond our control, including:

• The applicant's individual eligibility at the time of assessment;
• Changes in immigration policy or processing priorities;
• Officer discretion in evaluating subjective criteria;
• The applicant's compliance with conditions or requirements;
• Information or documentation discrepancies identified by the authority;
• Country-specific bilateral arrangements or quota restrictions.

A visa refusal does not, in itself, indicate any error or shortcoming on our part. If our agreed service obligations have been fulfilled — meaning we reviewed your documents, prepared materials as agreed, and provided accurate guidance based on available information — our fees are earned and not refundable upon refusal.

In the event of a refusal, we will, as a professional courtesy, provide an initial review of the refusal reasons and advise you on potential next steps (such as reapplying, requesting a review, or exploring alternative pathways) at no additional charge, within the scope of our existing engagement.

6 How to Request a Refund

To request a refund, please follow the process below:

1. Send an email to info@iprocessoverseas.com with the subject line:
   Refund Request — [Your Full Name]
2. Include the following details in your email:
   • Your full name and the name(s) of any co-applicants;
   • Your invoice number or payment reference;
   • The date of payment;
   • The service for which you are requesting a refund;
   • The reason for your refund request;
   • Your bank account details (account name, account number, bank name, IFSC code) for refund processing.
3. We will acknowledge your request within 2 business days and advise you of the outcome of our assessment within 5 business days.
4. If your request is approved, the refund will be processed to your original payment method within 7–10 business days (see Section 7 for full details).

7 Processing Time

Once a refund request has been reviewed and approved by us, the refund will be processed as follows:

• Standard processing time: Approved refunds are processed within 7–10 business days from the date of our written confirmation of approval.
• Payment method: Refunds will be returned to the original payment method where possible — i.e., if you paid by bank transfer, the refund will be issued to the same bank account. If the original payment method is unavailable, we will coordinate with you on an alternative.
• Bank processing delays: Once we initiate the refund, processing time at your bank may add an additional 2–5 business days depending on your financial institution. This is outside our control.
• Partial refunds: Where a 50% partial refund is applicable, the refund amount will be calculated based on the net service fee paid (excluding any transaction charges, if applicable).

If you have not received your refund within 15 business days of our approval notice, please contact us at info@iprocessoverseas.com and we will follow up with our payment processor.

8 Disputes

If you believe a refund request has been wrongly declined — for instance, because you believe your case falls within an eligible scenario described in this policy — please do not hesitate to contact us to raise a dispute.

To raise a refund dispute:

• Reply to the email thread in which we communicated our refund decision, clearly stating the basis on which you believe the refusal was incorrect;
• Include any relevant supporting information (e.g., timestamps of payment, cancellation requests, or evidence of the stage of work at the time of cancellation);
• Mark your email subject as: Refund Dispute — [Your Full Name]

We are committed to resolving all refund disputes within 14 calendar days of receiving your dispute notification. During this period, a senior member of our team will review your case independently of the initial decision and respond with a final determination.

We genuinely aim to resolve disputes amicably and in good faith. Our goal is for every client to feel they have been treated with integrity and transparency, even when the outcome of a refund request is not in their favour.

If you remain unsatisfied after our internal dispute resolution process, you may seek further recourse through applicable consumer protection forums or courts in Hyderabad, Telangana, India, as provided under our Terms and Conditions.

9 Contact

For all refund requests, queries about this policy, or general billing enquiries, please reach out to us: